Garry Page

Garry Page

Member since 11 November 2020
Total activity 46
Last activity 1 day ago
Following 3 user
Followed by 3 user
Votes 6
Subscriptions 8

Activity overview

Latest activity by Garry Page

  • Garry Page created an article,

    Viewing and restoring archived articles

    You can access a complete list of your archived articles. You can restore an article from your archived list if you want to make it available again in your knowledge base.

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    • 0 votes
  • Garry Page created an article,

    Navigating the theme folder structure

    Every Zendesk theme has the same folder structure, however there are some important additions for our range of themes.

    • 0 comments
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    • 0 votes
  • Garry Page created an article,

    Searching and linking articles using the app

    Agents can use the Knowledge Capture app in the Support agent interface to search for Help Center articles and preview them, without leaving the ticket. They can also add a link to the article dire...

    • 0 comments
    • 0 followers
    • 0 votes
  • Garry Page created an article,

    Using Answer Bot with web forms

    When a user submits a support request through a web form on your Help Center, Answer Bot can immediately suggest links to potentially relevant knowledge base articles.

    • 0 comments
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    • 0 votes
  • Garry Page created an article,

    Inserting images in articles

    You can insert images in the body of your Help Center knowledge base articles. When you insert images, they are added as attachments to the article. Large images are automatically resized to fit th...

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    • 0 votes
  • Garry Page created an article,

    Inserting videos in articles

    You can insert videos in the body of your Help Center knowledge base articles, either through the article editor toolbar, or by embedding code in your article.

    • 0 comments
    • 0 followers
    • 3 votes
  • Garry Page created an article,

    Inserting and editing links in articles

    Guide managers can create, edit, and remove links in any new or existing article in the knowledge base. Agents who are not Guide managers can create, edit, and remove links in articles where they h...

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    • 0 followers
    • 0 votes
  • Garry Page created an article,

    Organizing knowledge base content

    You can organize your knowledge base content into categories and sections and manage the order of those categories and sections.

    • 2 comments
    • 0 followers
    • 0 votes
  • Garry Page created an article,

    Analyzing community activity

    You can monitor activity data for your community using in the Reporting dashboard in Support. Statistics include the number of posts created, how many users have viewed posts, and the total number ...

    • 0 comments
    • 0 followers
    • 34 votes
  • Garry Page created an article,

    Moving and reordering sections and articles

    As your Help Center grows, you may find that you need to move existing sections from one category to another, or move articles from one section to another.

    • 3 comments
    • 0 followers
    • 0 votes